The target flow: an after-hours greeting that says the office is closed and tells the customer exactly what happens next.
Your after-hours front desk
Never miss another job as big.
Your phone gets answered when you're driving, quoting, working — or sleeping.
Maya Answers is your done-for-you AI receptionist for home-service trades: she answers the call, qualifies the job, and sends a complete handoff back to your team.
+1 (604) 227-3540Live plumbing demo · one caller at a time · call Maya and try to break it
Plumbing
HVAC
ElectricalCALL ANSWERED
New service call readyName, number, address and time window captured
One missed ring can be your biggest job of the week.
Customers with a leak, no heat, or no power rarely leave a patient voicemail. They call the next contractor. Maya answers in that exact moment.
Safety-critical calls follow written escalation rules. This flow must pass launch testing before it handles a client's callers.
The production requirement: send the complete job record to an agreed inbox, calendar, or sheet instead of letting it disappear.
Keep the number you built
No new business line. No daytime disruption.
The rollout plan uses conditional call forwarding for busy, unanswered, or after-hours calls. Your main number stays exactly where it is; carrier-specific steps must be documented and tested before launch.
01
We map your real operation.
Services, coverage area, pricing guidance, hours, emergency rules, on-call contacts, and the exact details each booking needs.
02
We verify your existing number.
Before a pilot, we document and test conditional forwarding with your carrier. Evenings and weekends come first; business-hours calls stay untouched.
03
We complete the launch test.
Twelve scenarios must cover booking, pricing, confusion, wrong numbers, simultaneous demand, and safety-critical calls. No client launch until all twelve pass.
04
We connect a real destination.
Before launch, a test booking must arrive with the name, phone, address, issue, urgency, and preferred time intact. A conversation alone is not a finished product.
Where the jobs go
The call ends. The job doesn't disappear.
A production setup is only useful if your team sees what happened. Connecting one reliable destination for new bookings and an escalation path for urgent calls is a launch requirement—not a future nice-to-have.
Your delivery path is agreed before launch: inbox, shared calendar, or Google Sheet. Jobber, Housecall Pro, and ServiceTitan are roadmap integrations—not active connections today.
Demo note: the public demo is for testing the conversation. It does not create a real service appointment or dispatch a technician.
NEW JOB · AFTER HOURSNeeds callback
Water heater — no hot waterTomorrow morning
- Customer
- Captured on the call
- Phone
- Confirmed back to caller
- Address
- Service area verified
- Notes
- Unit age, symptoms, access details
Urgent callEscalation rule applied
- Safety
- Scripted instructions only
- Handoff
- On-call contact notified per setup
Founding contractor program
Start where missed calls hurt most: after hours.
The recommended pilot leaves business hours with your team and adds Maya only to evenings and weekends, once forwarding, booking delivery, and after-hours behaviour have passed testing. Then you decide whether to expand coverage.
- Conditional forwarding keeps your existing number and daytime workflow.
- After-hours greeting states the office is closed, screens urgency, and sets the callback expectation.
- Weekly review tightens services, price guidance, edge cases, and handoffs.
- In return, we ask for candid feedback and permission to use one client-approved call recording.
Live demo line
Don't trust a pitch. Make the call.
+1 (604) 227-3540Maya currently answers for the fictional “Fraser Valley Plumbing & Heating” demo. The conversation is real; the company and booking are not.
- Book a leaking-pipe service call.
- Ask for a drain-cleaning price.
- Ask how it handles a call that needs a human decision.
- Ask whether she's an AI.
One-caller demo: this public line currently handles one call at a time. If it is busy, try again later. Client capacity is sized before launch.
Call Maya nowINCOMING CALL00:18
Maya
Fraser Valley Plumbing & Heating
(fictional demo)
“I can help with that. What address should we send the technician to?”Current demo conversation · after-hours mode remains a pre-launch test item
Callback demo planner
Hear how Maya would greet your trade.
Preview the three details needed for a short demonstration call. No software tour — just the voice, the questions, and the handoff your customers would hear.
Set up personally in Abbotsford, BC.No call centers. No ticket queues. Every founding client gets direct, hands-on setup.
Practical answers
What happens when the phone rings?
No software jargon. Just the details that decide whether this works in a real shop.
Do I have to change my business number?
No. The planned setup uses conditional forwarding so your existing number stays on your trucks, website, and listings. Your carrier's specific forwarding path will be documented and tested before launch.
Where do new bookings show up?
A client cannot launch until a real test booking reaches one agreed destination: email, shared calendar, or Google Sheet. Jobber, Housecall Pro, and ServiceTitan connections remain on the roadmap.
How will after-hours answering work?
The agreed design is for Maya to state that the office is closed, ask what is happening, check written urgency rules, and set the correct callback expectation. That behaviour remains a pre-launch test item.
What if the caller reports a safety emergency?
The production rule is simple: follow a pre-approved safety script, never diagnose, and never improvise. Safety-critical scenarios must pass before any client line goes live.
What if two callers ring at once?
The public demo is limited to one live caller. Production concurrency is chosen from real call volume and confirmed before launch, so capacity is part of setup — not an afterthought.
Will it sound robotic?
Call the demo and judge it yourself. If asked, Maya says honestly that she is an AI receptionist. We would rather earn trust than try to trick a caller.
What happens if it is unsure?
The required behaviour is to avoid guessing, capture what it can, and flag the call for a human decision. That handoff is tested before launch.
What about spam and sales calls?
Spam screening is on the product checklist, but no block-rate claim is being made yet. The first release will use clear rules for obvious sales calls and review the results before promising automatic filtering.
Can we start without risking daytime calls?
Yes. The recommended first month covers evenings and weekends only. Your team keeps business hours; Maya proves herself on the calls most likely to hit voicemail.
What is included in setup?
Your call flow, service list, pricing guidance, booking fields, coverage area, hours, escalation contacts, delivery destination, forwarding guide, and the 12-scenario launch test.
Your next big job may already be calling after hours.
Start with evenings and weekends. Keep your number. Keep your daytime workflow. Judge Maya on real calls for 30 days.